FAQ

Platinum Sun provides FREE shipping on ALL orders – no minimums.

For detailed info please read shipping info and returns info.

We do international shipping! Simply provide your contact details and billing address upon checkout, and the corresponding shipping fees will be automatically calculated.

For more info please contact us

It can be sent to an address selected by you (home, work, PO Box, etc.)

We offer the following payment methods: Visa, Mastercard, American Express, Discover, Paypal

Your credit card may be refused for any of the following reasons:

  • The card may have expired. Check that your card is still valid.
  • You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
  • You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

No. The delivery country must always be the same country in which the purchase was made

Yes, in “my orders” section in “my account” you can see the status of your order. Click on the “Order Information” link in the confirmation email sent to you to see the status of your order.

Some products are available in pre-order mode  at the discount price. By providing your Credit Card information you give us a permission to authorize a charge for the indicated amount and we guarantee you the special-preorder price. Your  credit card will NOT be charged until the product is shipped. Once the product is available for shipping, your credit card will be charged and you will be notified via email. The pre-authorization will be automatically released after 30 days if  the product is not available for shipping.

Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.