Do you ship International?
We do international shipping! Simply provide your contact details and billing address upon checkout, and the corresponding shipping fees will be automatically calculated.
For more info please contact us
Where can I receive my order?
It can be sent to an address selected by you (home, work, PO Box, etc.)
What payment method can I use to make my purchase?
We offer the following payment methods: Visa, Mastercard, American Express, Discover, Paypal
Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
- The card may have expired. Check that your card is still valid.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Can the delivery country be different from the purchase country?
No. The delivery country must always be the same country in which the purchase was made
Can I track my order?
Yes, in “my orders” section in “my account” you can see the status of your order. Click on the “Order Information” link in the confirmation email sent to you to see the status of your order.
How does Pre-Order work?
Some products are available in pre-order mode at the discount price. By providing your Credit Card information you give us a permission to authorize a charge for the indicated amount and we guarantee you the special-preorder price. Your credit card will NOT be charged until the product is shipped. Once the product is available for shipping, your credit card will be charged and you will be notified via email. The pre-authorization will be automatically released after 30 days if the product is not available for shipping.
Is it safe to use my credit card on the website?
Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.